Content Contributed by Ralf Llanasas
The rise of our digital age has ushered in a great many changes to how we go about various aspects of our daily work and home lives.
Advanced technology is also proving to offer a range of useful tools to fleet managers. At a time in which remote working has risen in popularity, developers have committed to producing platforms that encourage efficient working practices and closer team collaboration. Platforms that take a smart approach to fleet analysis, tracking each vehicle and identifying changes in road conditions such as unexpected obstacles and traffic congestion are allowing managers to swiftly deploy specialized tech and teams as soon as the need arises. These dynamic management tools are known as advanced mobility platforms for field services and mobile workforce operations.
It can be easy for field service managers to become set in methods that have worked for them for many years, so why is it in their best interest to incorporate advanced mobility platforms into their practices?
We’re going to look at 3 big ways in which advanced management tools can make a valuable difference, and give field service operations a competitive edge.
Smart Scheduling & Dispatch
Perhaps one of the ways in which advanced mobility platforms can offer the most value to fleets is scheduling and dispatch. The best fleet managers are organizational ninjas, experts in multitasking and keeping on top of a variety of unexpected obstacles that get thrown in the path of an efficient dispatching day. Likewise, the best mobile workforce management software is designed as a support tool that works intuitively and in conjunction with fleet managers’ expertise to help organize data and make intelligent decisions, often in real-time.
Advanced mobility platforms give a clear, visual overview of the activities of the mobile workforce at any given time. From the basics of mapping out daily shift rosters to utilizing data and optimizing routes in advance of dispatch. This gives managers the opportunity to work side by side with advanced machine learning in order to have the best tools to organize resources effectively. These platforms are also well designed to allow for better manipulation of the workforce and fleet during emergencies or changed circumstances by communicating well in real-time with everybody involved to make certain that efficiency is maintained as the priorities of the business change.
One of the continuing issues at work in fleets today is changing regulations and the introduction of new legislation. Fleet managers are usually fully aware of the standard issues — such as ensuring their drivers have the correct CDL license for their state or have reached the age limitations to make deliveries cross country. However, in recent years the industry has seen new restrictions on driver operation hours, and mileage tracking requirements. There are expected to be more changes in the near future, and even regulations regarding emissions, and possibly automated driving technology.
Mobile workforce management software today allows fleet managers to plan in advance routes that allow the driver to keep well within mileage and hours-of-service regulations. When unexpected disruptions occur during long-distance drives, fleet managers are able to predict how detours might affect compliance and communicate to the driver any requirements to take breaks, handover to a new driver, or even communicate to the customer the likelihood of a delay in order to pertain to safety requirements.
Platforms that provide fleet managers with easy, flexible access to their workforce, alongside accurate data on their activities also allows for simpler adjustments to any changing legislative requirements. Companies can easily predict how regulations may affect their current working practices, and affect a gradual change management plan with minimal disruption.
As more technology is being introduced into the field service and logistics industries, the potential for damage caused by cybercriminals has become a reality that companies have had to face. Field service and mobile workforce teams shouldn’t underestimate how serious an issue this is. The risks range from the theft of valuable company and customer data to driver safety being compromised due to elicit access to onboard technology. Gladly, we are starting to see the implementation of smarter security strategies in logistics and other field service operations.
One of the more simple ways to address cybersecurity concerns is through the adoption of an advanced mobility platform that handles multiple fleet tasks and includes robust cybersecurity protocols. There are platforms on the market that take care of route mapping, communications, customer invoicing, and data analysis; reducing the need for fleet managers to use separate programs for tasks that may each come with varying levels of encryption and protection.
However, it’s imperative that fleet managers discuss protection with the platform providers, and ensure that security has been an integral aspect of development from the outset, and understand how data is being secured not just during storage, but also during buffering and transfer between drivers in the fleet.
To learn more or schedule a demo of Fleetonomy’s scheduling and dispatch platform for field service operations, contact us at email@example.com